Privacy Policy
Last updated: August 2026
Carol & Company respects your privacy and takes care to protect the personal information you share with us.
This privacy policy explains what information we collect, why we collect it and how we use it.
Who we are
Carol & Company provides friendly companionship and practical support for older people.
For the purposes of data protection law, Carol & Company is responsible for the personal information it collects and uses.
Contact:
carolhanning@hotmail.com
Information we collect
We may collect personal information when you contact Carol & Company or enquire about our services. This may include:
- your name;
- telephone number and email address;
- your address, where relevant to providing a service;
- information you provide about the type of help or companionship you are looking for;
- information needed to arrange visits, communicate with you and provide the agreed service; and
- correspondence between you and Carol & Company.
Sometimes a relative or another person may contact us on behalf of someone who may use our services. In that situation, we may hold relevant contact information about both people.
Please only provide information that is relevant to your enquiry or the service being arranged.
How we use your information
We use personal information to:
- respond to enquiries;
- discuss and arrange services;
- provide agreed services;
- communicate about visits or changes to arrangements;
- maintain appropriate business and financial records; and
- meet any legal obligations that apply to the business.
Our lawful basis for using your information
Depending on the circumstances, we may process your information because it is necessary to take steps at your request before entering into a contract or to provide a service under an agreement with you.
We may also process certain information where this is necessary for our legitimate interests in running and administering Carol & Company, provided those interests do not override your rights and interests.
Where we are legally required to retain or use information, we process it to comply with that legal obligation.
Sharing your information
Carol & Company does not sell your personal information.
We may share information with organisations that provide services necessary to run the business, such as website hosting, email, accounting or IT providers.
We may also disclose information where required by law.
We only share personal information where there is an appropriate reason to do so.
How long we keep your information
We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected and to meet any legal, accounting or regulatory requirements.
Information relating to an enquiry that does not result in a service being provided will not be kept indefinitely.
Keeping your information secure
We take reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure.
Your rights
Depending on the circumstances, data protection law gives you rights over your personal information. These can include the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct inaccurate information;
- ask us to delete information in certain circumstances;
- ask us to restrict how information is used;
- object to certain uses of your information; and
- ask for certain information to be transferred to you or another organisation.
Not all of these rights apply in every situation.
If you would like to exercise any of these rights, contact Carol & Company using the details above.
Cookies and website information
The Carol & Company website may use cookies and similar technologies that are necessary for the website to function.
If we use optional cookies – for example, analytics cookies that help us understand how people use the website – we will provide information about them and obtain consent where required.
You can also control cookies through your browser settings.
Complaints
If you have a concern about how Carol & Company has handled your personal information, please contact us first so that we can try to resolve it.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
Information Commissioner’s Office
Changes to this policy
We may update this privacy policy if the way we use personal information changes. The latest version will be published on this website.